Inbound Customer Service Manager(csm)

1 - 3 Years

Bangalore


Job Description

- as a Csm, You Will Be Working from the Office

- You Will Be Responsible for the Inbound Callers Team

- You Will have to Set Processes for Your Team in Consultation with other Teams and Ensure that These Processes are Adhered To

- You Will have to Plan for 24 Hour Operations of Your Team

- You Will Be Responsible for Hiring, Training & Retaining Members of Your Team

- Apart from Managing the Team Your Job is to Tend to Calls from Our Existing Clients and Potential Clients. all Escalations Will have to Be Handled By You

- Setting Targets and Driving Your Team to Achieve Them

- You are Expected to Speak English, Kannada and Hindi Fluently

- the Work Hours Will Vary According to the Shift

- Sound Knowledge of Computers and Ms Office is Required

- We have One Positions Available

Salary 2 Lac To 3 Lac 50 Thousand P.A.
Industry ITES / BPO / KPO / LPO / Customer Service / Operations
Work Experience 1 - 3 Years
Qualification Other Bachelor Degree

Key Skills

Customer Service Manager

Company Profile

Company Name

C Company Ltd

About Company Location:Bangalore
Email ID mukal@gtalentpool.com

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