Technical Support Executive

1 - 2 Years

Bangalore


Job Description

To Provide world class service to all small business customers in a customer centric environment
- Successfully resolve complex customer e-mail and telephone inquiries through the use of multiple customer tools
- Assisting customers with inquiries while providing consultative support and recommendations
- Document in detail all interactions with customers
- Effectively articulate complex information to a variety of technical and non technical customers
- Educate customers on products. Help customers to be successful
- Identify and evaluate opportunities to increase customer retention and satisfaction through the use of up/cross selling products and services
- Successfully performs against department scorecard metrics including Quality Assurance, First Contact Resolution, and Customer Satisfaction Rating

Salary 2 Lac To 3 Lac P.A.
Industry ITES / BPO / KPO / LPO / Customer Service / Operations
Work Experience 1 - 2 Years
Qualification Other Bachelor Degree

Key Skills

Technical Support Executive

Company Profile

Company Name

I T Services Ltd

About Company Location:Bangalore
Email ID mukal@gtalentpool.com

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