Service Manager

2 - 4 Years

Bangalore


Job Description

- Oversee and manage the overall functioning of the centre

- Ensure support is extended to the Team Leaders

- Monitor performance of centre and provide feedback to the Team Leaders on areas that their attention

- Conduct analysis of performance and formulate strategies to do better

- Conduct training as per requirements identified by Team Leaders

- Ensure cost effectiveness of the centre by ensuring the inflow of sufficient revenue to keep cost at 10%

- Strive to come up with best practices to add value to the business

Key Performance Indicators

- Attrition must be below 10%

- Cost of Operation should be less than 15% of the Total Revenue Generated

- Percentage Increase in Headcount Month on Month must be 10%

- Revenue Target

- Percentage of Conversion of contacts developed by New Join by respective Managers

Key Skills

- Strong Communication and Presentation Skills

- Keen eye for Process Improvements

- Problem solving ability

- People Management Skills

Salary 1 Lac 75 Thousand To 3 Lac P.A.
Industry HR / Recruitment / Administration / IR
Work Experience 2 - 4 Years
Qualification Other Bachelor Degree

Key Skills

Service

Company Profile

Company Name

C Services Ltd

About Company Location:Bangalore
Email ID mukal@gtalentpool.com

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