A strategic planner with a flair for charting out marketing strategies and contributing towards enhancing business volumes & growth and achieving revenue and profitability norms.
Expertise in managing complete sale & service operations and accountable for quality service & top line profitability of the organization.
Have successfully managed the marketing and service operations of a wide range of products with the distinction of spearheading numerous customer service improvement initiatives during the career span.
Expertise in organizing, planning & controlling aspects of Service & Spares leading to Customer Delight through speed of service/spares, first time fix.
Expert in customer mapping & maintaining close liaison with major OEM's (premium car sales) for business growth.
Proven technical competencies in Channel development by establishing dealer service facilities and systems at dealer points.
Heading the entire service operations, implementing services plans and policies for the organization and ensuring accomplishment of the business goals.
Maintaining a proper inventory of spare parts for smooth execution of service operations.
Exploring potential business avenues, developing new service points and meeting pre-set revenue, collection & profitability targets.
Preparing techno-commercial proposals for new AMC finalization and conducting Warranty Claim Analysis /settlements.
Sales & Marketing/ Business Development
Developing marketing plans to build consumer preference and to achieve business goals.
Utilizing market information and service network to develop marketing intelligence for generating leads from the existing customer base.
Ensuring timely analysis of projected revenue V/s cost; identifying saving areas and taking remedial actions.
Preparing & presenting MIS report for OEM / Customer / Field as predicted feedback in order to assess service quality and to demonstrate value addition to customers.
|Salary||20 Lac To 30 Lac P.A.|
|Work Experience||20 Years|
P Motors Pvt Ltd