Addressing the technical and IT support requirements and resolves IT related issues of the entire workforce of an organization in a timely manner.
- Developing an effective and workable framework for managing and improving customer IT support in the organization.
- Draw up specific schedules for help desk technicians, engineers and staff.
- Checking the log sheets of urgent technical issues to be addressed.
- Generating weekly and monthly reports on customer support issues
- Developing metrics and templates to evaluate technical support issue response times and solution-solving skills of his team.
- Assists in the preparation of department budgets and business plans and plans for hiring new recruits and purchasing new systems, hardware and other IT supplies.
- Good leadership qualities and communication skills to manage the help desk team.
- Developing and leading a team of help desk professionals to address all technical requirements of workers, professionals and staff members.
Liaising With External Vendors:
- Interacting with IT vendors, external suppliers and other contractual partners to ensure procurement and IT supplies are arranged in time.
|Salary||3 Lac To 7 Lac P.A.|
|Industry||IT Hardware / Technical Support / Telecom Engineering|
|Work Experience||6 Years|
U Technologies Ltd