IT Help Desk Manager

6 Years

Bangalore


Job Description

Addressing the technical and IT support requirements and resolves IT related issues of the entire workforce of an organization in a timely manner.
- Developing an effective and workable framework for managing and improving customer IT support in the organization.
Responsibilities:-
Daily Responsibilities:
- Draw up specific schedules for help desk technicians, engineers and staff.
- Checking the log sheets of urgent technical issues to be addressed.
Administrative Role:
- Generating weekly and monthly reports on customer support issues
- Developing metrics and templates to evaluate technical support issue response times and solution-solving skills of his team.
- Assists in the preparation of department budgets and business plans and plans for hiring new recruits and purchasing new systems, hardware and other IT supplies.
Manages Team:
- Good leadership qualities and communication skills to manage the help desk team.
- Developing and leading a team of help desk professionals to address all technical requirements of workers, professionals and staff members.
Liaising With External Vendors:
- Interacting with IT vendors, external suppliers and other contractual partners to ensure procurement and IT supplies are arranged in time.

Salary 3 Lac To 7 Lac P.A.
Industry IT Hardware / Technical Support / Telecom Engineering
Work Experience 6 Years
Qualification B.Tech/B.E, M.Tech

Key Skills

Linux Administrator

Company Profile

Company Name

U Technologies Ltd

About Company Location:Bangalore
Email ID mukal@gtalentpool.com

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