“Customer Support Associate”

2 - 4 Years

Bangalore


Job Description

"- Assist Customers to resolve their queries, appropriately raise service requests and drive customer satisfaction
- To deliver service & resolution experience to all the customers
- Successfully resolve customer queries through CRM & Knowledge Base
- Document in detail all interactions with customers
- Effectively articulate information to customers
- Educate customers on products. Help customers to be successful
- Identify and evaluate opportunities to increase customer retention and satisfaction through the use of up/cross selling products and services
- Successfully performs against department scorecard metrics including Quality Assurance, First Contact Resolution, and NPS
"

Salary 2 Lac To 6 Lac P.A.
Industry ITES / BPO / KPO / LPO / Customer Service / Operations
Work Experience 2 - 4 Years
Qualification Other Bachelor Degree

Key Skills

customer support associate

Company Profile

Company Name

T Company Ltd

About Company Location:Bangalore
Email ID mukal@gtalentpool.com

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