1 - 2 Years
Bangalore
Job Description
Effectively manage large amounts of incoming calls
• Identify and assess customer’s needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/team targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies and
• Take the extra mile to engage customers
• Perform related duties as assigned by supervisor
| Salary | 2 Lac To 3 Lac P.A. |
| Industry | ITES / BPO / KPO / LPO / Customer Service / Operations |
| Work Experience | 1 - 2 Years |
| Qualification | B.Sc |
Key Skills
Company Profile
| Company Name | ITC firm ware |
| About Company | We specialize in providing end-end consulting and solutions in the business segments of Consumer Lending, Property Insurance, to leading Banks and Credit Unions. Through our extensive business acumen in these areas, we have built our IT Delivery & Execution model to focus around customization of our products, specifically targeted at business process optimization and cost effectiveness. Our key differentiator is in the lean approach to solve the business problems and collaborate on innovative id |
| Email ID | hotjobs@gtalentpool.com |