Senior Technical Consultant

7 - 20 Years

Bangalore


Job Description

You Will Get Involved In A Broad Range Of The Genesys Applications Including Inbound/Outbound Voice, Multi-Media, Open-Media, Gvp And Wfm.
-Key Genesys Skills:
-Genesys Framework, Routing And Reporting
-Genesys Info Mart And Interactive Insights
-Sip And Gvp
-Outbound Solution
-Genesys E Services
-Genesys Wfm
-Softphone Applications
-Third Party Integration Using Gplus Adapters And Custom Modules
-Genesys Training And Certifications
-Familiarity With Itil Processes
-Broad It Understanding Including Networking, Servers, Operating Systems And Databases
-Excellent Interpersonal And Communication Skills To Mentor And Manage Teams, Deliver Training And Workshops
-Ability To Lead Customer Engagements And Manage Customer Expectations
-Excellent Written Skills To Compile Reports And Documents
-Self Motivated And Self Managed
-Critical Thinking And Ability To Lead Teams In Crisis Situations
-Shift Work And Required To Be On Call As Per The Team Rota.

Salary 7 Lac To 20 Lac P.A.
Industry IT Software - Telecom
Work Experience 7 - 20 Years
Qualification Other Bachelor Degree

Key Skills

o Genesys Framework Routing and Reporting o SIP and GVP o Outbound solution o Genesys WFM o Softphone applications o Third party integration using GPlus adapters and custom module Inbound/Outbound voice multi-media open-media GVP and WFM.

Company Profile

Company Name

XYZ

About Company For more than 12 years we�ve delivered technology-enabled solutions that keep our clients at the forefront of customer engagement. Whether they�re adopting digital channels, scaling for growth or setting out on the journey to cloud, we help them make and implement technology choices that maximise operational efficiency, enhance customer experience and improve business performance. We have award-winning partnerships with Genesys and Cisco Contact Centre.
Email ID gurdeep.tophr@outlook.com

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